ITSM Process Improvement Services

To be competitive in today’s fast moving business environment, companies must innovate quickly in response to new challenges and opportunities. The IT organization plays a vital role in enabling business processes and business change. At the same time, there is mounting pressure to show the value of IT, while aligning business and IT strategies. In addition, management needs to continue to measure key performance indicators (KPIs) for IT operations and services. And lastly, management must improve IT governance to support good business decision while maintaining business continuity, availability, security, privacy and regulatory compliance.

Bridge consultants work with our clients to define their IT process needs and develop solutions that lead to successful deployments using proven methodologies and project management techniques. We use the PMI Project Lifecycle Management delivery methodology adapted to ITSM as a simple straight forward approach to project improvement projects.

ITSM Process List

Based on your needs, Bridge Consulting will provide process improvement services on one (1) or more IT Process areas as dictated by your business needs.

List of IT Processes addressed by Bridge Consulting ITSM Process Improvement Services:

Service Strategy

Service Portfolio Management
IT Financial Management
IT Security Management
Operations Management

Service Design

Service Level Management
Service Catalog Management
Availability and Service Continuity Management
Capacity Management

Service Transition

Change Management
Configuration Management
Release and Development
Service Test & Validation

Service Operation

Incident Management and Helpdesk
Problem Management

Example ITSM Best Practice Deliverables:

Roles and responsibilities matrix, service requirements, process flow charts, service policies, process control procedures and metrics, risk identification and mitigation, escalation and notification procedures, change approval procedures, staff training, online run-book wiki, …

NOTE: Actual deliverables will vary depending on the process or process groups being addresses. This example set is representative of the type of deliverables generally provided as a result of our services.

Return to Previous Page