IT Service Management & Business Process Automation Solutions

Definitions

The IT Infrastructure Library (ITIL®), is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally.

IT Service Management (ITSM), is the adoption and application of ITIL open standards and best practices to the effective design, implementation, delivery, management and improvement of IT Services to business users. It is a top-down, business-driven approach, focused on delivering an IT service to business users at an agreed-upon quality-of-service and cost targets.

Five (5) defined phases of IT Services Management:

1. Service Strategy—During this phase, you establish the overall strategy for IT services and IT Management, providing guidance for how to view IT service management as not only an organizational capability but also a strategic asset.
2. Service Design—This phase is used to take the Service Strategy plans and turn them into roadmaps and blueprints for actually delivering IT services to meet business objectives.
3. Service Transition—In this phase, you establish the capabilities for transitioning new and changed services into production service operation.
4. Service Operation—This phase embodies the day-to-day IT services management operations, including how to be effective and efficient in the delivery and support of services to ensure the most value for customers as well as service providers.
5. Continual Service Improvement—This phase provides the guidance to create and maintain value for all customers by constantly improving design, transition, andoperation of IT services.

Bridge Consulting ITSM Solutions

Bridge Consulting ITSM services assist organizations in moving from tactical manages of technology infrastructure, to trusted business-critical managers of information services delivery. These services provide New, or Improved IT processes so your information services organization can reduce or contain cost, mitigate risk, and deliver to Service Level Agreements (SLA’s).

We deliver organizational IT process improvement solutions based on the ITIL v3 process reference model depicted in figure 1. The version 3 standards and best practices are technology agnostic and can be applied to any IT environment. Existing and planned technology infrastructure and tools, as well as the roles and responsibilities of the current staff are shaped into efficient and business focused assets. The benefits of adopting these best practices are many with the following standouts:

• Improved Business Performance
• Reduction of IT and Business Risk
• Reduced Cost of IT Operations
• Delivery of High Quality Services
• Improvement of day-to-day Service Activities
• Standards and Regulatory Compliance

Our ITSM services deliver IT process improvement, ITSM SaaS Solutions, and IT process automation solutions.

ITSM Solution Services

Learn more about our ITSM Process Improvement Services

Learn more about our Managed Software as a Service (SaaS) for ITSM

Learn more about our IT Business Process Automation Services